Emily Frank
Date Posted: 2020-03-16
Role Description:
A qualified, successful and highly experienced Site/Camp Catering Management
Professional extensive experience in catering management that has included
International Industrial Remote Camp Services, Offshore Industrial Catering and
Hotel and Restaurant positions in 5-star resorts in the Caribbean, Canada and
Scotland.
Contact
In-depth experience of bringing professional quality catering services that one
would expect in top-class international hotels and restaurants to remote site
camp locations, with the ability to train multi-national staff within the
catering industry.
Flexible, open minded; a natural team leader and player with excellent
communication skills at all levels, with proven ability to work under pressure
in any situation. Experienced in managing operations with the minimal
supervision from head office.
RECENT CAREER HISTORY.
October 2017 Till August 2019, Site Management Aden Remote Site
Services, Somalia, Vietnam, Indonesia.
Technical Site Advisor - Newcrest Gosowong Gold Mine, Indonesia. December 2018
currently
Transferred and Employed as International Advisor for Training of Remote Site
Management, General Set Up of Management with in an International Multi National
work force. Catering, Warehousing was main area of Management but also the Whole
Remote Site Facility Management that was involved in Such Remote Site Contract.
The forecasted Plan is that a Diverse cross Training Management for
International Client. Pack Meals Service 4 Daily Meals up to 1500 per Meal, Two
Dining Facilities 3 Daily Meal, Bar Service, Mini Mart, Full Housekeeping and
Laundry Service.
Site Manager - Jcgs Refinery Project. Vietnam. August 2018 to November 2018
Transferred to assist in the Operational Management of the project and direction
on the pending closure of the Project forecasted for End 2018. Remote Lunch Meal
Service 2 Style Service, Two Dining Facilities 2 Daily Meals 2 Dining Rooms.
Catering Site Manager - EU Embassy Somalia, Mogadishu, Somalia. October 2017 to
August 2018.
Employed as Catering Manager Executive Chef for the opening of the European
Union Embassy Site in the MIA Area of Mogadishu, main objective of position was
the training of Kenyan Staff in the Operational Matters in Catering to High
Demand Client, this Operation is a First for EU to have a Permeant Full Service
Facility, Operation went Full Service 1st March 2018, prior to this was onsite
setting up Catering Operation, Equipment and other Requirement for start-up. Eu
Dining Room 3 Meal Service and Contactors Dining Room.
October 2014 to September 2017, Food Service Catering Manager
Catering Manager with Taqa Oil, Kurdistan, Iraq
Employed as Catering Manager contract with Dovre Group, main objective of
position was to train local staff to a management level to replace our position
as Expats, most of the training required was that of food and site management,
this operation has taken place and the local nationals took over the management
of operation from end of 2017.
Other part of position was that of welfare of the expat employee, many different
forms of evening entertainment for the Expats employed for Taqa Oil Kurdistan.
September 2012 to August 2014, Food Service Catering Site Manager
Consult to Newrest following Contract Change from CIS International Madagascar
Employed as Consultant in the position of Site Manager managing the Catering,
Beverage and Commissaries with in the Operation, for International Staff based
onsite at the Ambatovy Nickel Plant in Madagascar. On-going training material
requires updating. The Operation changed from Cost Plus to Newrest Cost staff
Management and training was required to balance Operational Costs. The site
Houses around 250 people with Housekeeping and Laundry Services.
August 2004 to September 2012, Food Service, Catering Site Manager
Renaissance Services SAOG
Iraq and Afghanistan
Renaissance Services SAOG is an Omani multinational holding company listed on
the Muscat Securities Market with a primary focus on providing safe, efficient
and quality services to the Oil & Gas industry and Contract Services in support
of military operations in harsh, remote or beleaguered environments.
Food Services, Catering Site Manager assigned to the Contract Services in Iraq
and Afghanistan. Operation was based in the Baghdad International Green Zone,
but I was also placed in Tikrit and Erbil Areas of Iraq and then assigned to
Afghanistan, As a remote Manager I reported mainly to the Operation Manager in
country but being remote you where on your own also. My responsibilities on
these units included some of the following:
* Being highly organized with extensive experience with multiple outlets in
large remote site operations ;
* Managed a multi-site operations with 4 facilities and staffing of over
600 in Tikrit, Iraq ;
* Ensured that correct hygiene practises where followed as per US Military
premed guide lines ;
* Followed Renaissances Services Health and Safety programs in addition to
following KBR and DynCorp Safety practises ;
* Managed two United Nation contracts catering for 250 people on-site,
which included full support and logistics management, opening and mobilizing
both sites, one in Baghdad the other in Erbil, Kurdistan, Iraq ;
* As Executive Chef producing up to 36,000 meals per day ;
* Running a well-organized day-to-day operation to ensure productivity and
quality of products ;
* Monitored, controlled and maintained food costs by tracking supplier's
quality to ensure a first class product ;
* Catering private food service to three American Ambassadors in Baghdad
for private dinners and meetings, both in the private villa and at the old
American Embassy compound prior to 2006 ;
* Catering private food service for the military and other private
companies in and around Baghdad ;
* Assist in basic logistic work for staff mainly in and around Baghdad ;
* Successfully opened Dining Facility Contracts along with KBR for the new
American Embassy in Baghdad ;
* Site managing operations in Afghanistan, multi-dining facility operation
that has 5 Dining Facilities staffed by 450 employees.
August 2003 to August 2004 Executive Chef Catering Manager PTI
International
Kabul,
Afghanistan
With over 30 years' experience, PTI Group is one of North America's largest
fully integrated suppliers of remote site services providing temporary and
permanent workforce accommodations, food services, facility management,
environmental services, and other value-add services to resource industries
worldwide, which included NATO Support in Kabul, Afghanistan.
The project included supporting the overseas deployment of the Canadian Forces,
contributing to the health and comfort of thousands of military & civilian
employees by providing superior facility and food service management.
The project incorporated two camps located on the outskirts of Kabul. Hosting
mainly NATO personnel, both camps housed several hundred. PTI managed the
support elements necessary to provide services, including over 7,000 meals per
day. Meals were pre-planned and were based on proper nutritional and ethnic
requirements.
These professionally managed facilities include all aspects of accommodation
management, food service management, housekeeping and laundry related support
functions. Effectively managed facilities were an absolute necessity in
maintaining morale in an environment that is remote and often austere.
Assigned as Executive Chef with responsibilities that included:
* General management of the three kitchens on a 24-hour work schedule.
General duties included ordering for a 5-week menu, 13 weeks in advance. Most
grocery orders where procured from Canada and a weekly fresh order out of Dubai.
;
* Maintained standards of service set by the Canadian Department of
National Defence and Public Works Canada. ;
* Liaised with Military Food Service, on function, VIP events, and general
quality issues of the operation, in addition to the Issue of rations for out
laying military posts. ;
* Catered to 2200, operating from three dining facilities and one main
central store. ;
* Responsible for staff that included 25 Expatriate Chefs and 85 Third
Country Nationals Staff.
October 2001 to August 2003 Catering Manager Es-Ko International
Afghanistan,
Philippines, Croatia, Ecuador
ES-KO, based in Monte Carlo, Monaco is an internationally recognized logistical
support provider of integrated services in remote and challenging locations
worldwide. Projects included:
Catering Site Manager - Kabul, Afghanistan
* Similar duties and responsibilities as noted below with the exception of
managing a retail outlet, housekeeping, laundry facility and service bar.
General management of staff from varying cultural backgrounds including
Macedonia, India, Philippines, Sri Lanka and Nepal ;
* This was a full-service contract with food supplied by Es-Ko, forecasting
and food management was a major part of the daily planning on this operation ;
* Catered to 150 onsite personnel. Staff on hand 35
Catering Manager - Manta, Ecuador and Zamboanga, Philippines
* Transferred to the position of Catering Manager to open the facility for
a United States Air Force Base in Manta, Ecuador, South America. This position
required food orders placed via the military food catalogue being shipped from
the US via ship and air-fright, with orders placed 4-weeks in advance, in
addition to some local contracts within country. ;
* Daily accountants where required for the Dining Facility and cash
operations ;
* Zamboanga, Philippines with major responsibility for the training and
development of local nationals in both cooking and teaching the high standard of
health and hygiene regulations of which the American Military worked too ;
* Recruitment of local staff both trained staff members along with general
helpers ;
* Food ordering from the main military stores supply chain from Japan. No
local purchase was used in the Zamboanga Operation. ;
* Catered to 450 people in Manta, and 350 in Zamboanga. Staff Numbers
included 85 in Manta and 65 in Zamboanga.
Catering Chef Manager - Zagreb Croatia
* Managed the catering, billeting, ground maintenance and cleaning
contracts for a Stabilization Force base in Zagreb, Croatia ;
* Responsible for the training and development of local Chefs ;
* Other responsibility included monthly reports, petty cash, inventory,
purchasing of supplies, maintaining the catering contract, and payroll ;
* Catered to 145 with a staff of 25.
HOTEL AND RESTAURANT CAREER HISTORY
1989 to 2001 EXECUTIVE CHEF, HEAD CHEF, SENIOR SOUS CHEF Canada,
Caribbean, Scotland
During this period starting in 1989 and then through the 1990's was spent in
positions of senior kitchen management.
Senior positions based mainly in Canada but with time spent in Nevis, Caribbean
and Scotland, prior returning to Grand Cayman. Positions during this period
included Senior Sous Chef, Head Chef but mainly employment was that of Executive
Chef, taking the first executive position in the spring of 1994 at the Quaaout
Lodge Chase, British Columbia Canada.
Other positions were spent with major hotels in Canada, Delta Hotels and Four
Seasons Hotels along with privately owned Hotels and Restaurants, The Quaatout
Lodge being owned and operated by the Little Shuswap Indian Band.
In-depth involvement in the training of First Nations People and planning
traditions First Nation ceremonies and retreats while working at the Quaatout
Lodge.
Other Functions during this period included The Cattle Drive which started at
Quaatout offering Banquet facilities year round but one weekend involved
functions for 600 people along with Native Indian Retreat for 400 people, in
addition to a full hotel of guest's with bus tours and a Sunday Brunch.
Planned a month-long menu for the Ontario Wine Festival release function at the
Fine Dining Restaurant Arabelle's in Delta Meadowvale.
Other notable functions at Delta Meadowvale included Mississauga Mayor Gala
Dinner, which was a nine-course plated dinner for 750 people, in addition to
many other functions at the 47-banquet room, catering up to 2500 people per
night, i.e. trade shows, wedding, business conferences.
Major events catered for in the Four Seasons Resort in Nevis included the
British American Tobacco Sales Convention for 800 people, also catered a private
5-course St. Valentine's dinner for two guests on the beach at a cost of US$600
plus wine.
Other functions during this period included catering to travel groups and bus
touring companies, large barbeque functions.
During this period my menu's enjoyed a wide and various styles of food service,
which included Caribbean, New Mexican, Native Indian, Anglo Italian, Rustic
Scottish, which in turn lead to an International Tapa's Menu, i.e. Haggis,
Spring Rolls, Caribbean Crab Cakes with a touch Californian Western Cuisine but
my training in Classic Traditional Cuisine helped me as a chef win local awards
for both food quality and service in the restaurants and food shows.
In addition to the above, spent one year working with Chalk Catering in Aberdeen
as Day Chef on a North Sea Oil Rig, the company was interested in promotion to
Camp Boss, however declined and returned to the Hotel industry as the quality
Hotel Service was of more interest so returned to work in Canada in 1992.
Establishments worked for during this period.
* Four Seasons Hotel - Ontario, Canada,
* Four Seasons Hotel - Nevis West Indies
* Old Mill Inn - Scotland
* Delta Hotels - Ontario Canada, ;
* Quaaout Lodge, Chapters Viewpoint Restaurant - British Columbia Canada ;
* Lighthouse Restaurant, Hooks Treasure Island, Tapa's Grill - Grand
Cayman, West Indies.
1979 to 1989 SOUS CHEF, CHEF DE PARTIE, CHEF, CATERING JUNIOR
Canada, Caribbean, Scotland
1988 - Canada - Sous Chef
In 1988 moved to Canada from the Caribbean to the position of Sous Chef at
Granite groups, Benmiller Inn, which was a country retreat, then moved on to a
similar position and at Bofinger Restaurant in Toronto which catered to the
theatre clientele of Toronto serving an Anglo Italian Menu, this was followed by
a period of development by joining Four Seasons Hotel at there Northern Resort
in Minaki, Ontario, 1989. This would be the start of my developing and defining
own style of food service and décor as both a Chef and team builder with in the
fines of corporate hotel chains.
1986 to 1988 - Elbow Beach, Bermuda and Grand Cayman, Caribbean - Chef de Partie
Started working overseas, holding the position as Chef de Partie in Elbow Beach,
Bermuda, which catered to 1000 guests per meal service, in addition to spending
time with Hyatt Regency and The Periwinkle Restaurant, both in Grand Cayman.
1984 to 1986 - Stanneylands Hotel, Wilmslow Cheshire - Chef de Partie
The Stanneylands Hotel was voted best restaurant north of London, twice during
the 3 years while I worked at the hotel. This restaurant served 5 daily dinner
menus to average of 95 guests' per night most of the menus where in the Nouvelle
Cuisine style of that period. Produce was shipped in from international markets
for the menus.
1983 to 1984 - Maryculter House Hotel, Scotland - Head Chef
Time spent as a Head Chef in Scotland at the Maryculter House Hotel at the age
of 19, but at the time was too young for such a position, even though it was
enjoyable and received positive fed back, it was not the right time and decided
to learn and see more about the culinary arts and took further training in
England at the Stanneylands Hotel, Wilmslow Cheshire.
1979 to 1983 - Catering Junior at Lairhillock Inn, Scotland
During college years worked as part of a small team that cooked a different
style of menu for the Aberdeen area, fresh daily market menu, table d'hote menu,
standing if for the Chef when he was off duty.
Establishments worked for during this period.
* Benmiller Inn, Bofinger Restaurant, Minaki Lodge Four Seasons, Ontario
Canada ;
* Hyatt Hotel, Periwinkle Restaurant, Grand Cayman ;
* Elbow Beach, Bermuda ;
* Stanneylands Hotel, Belfry Handforth, England ;
* Lairhillock Inn, Maryculter House, Scotland